Match the reason
A renewal dispute needs different proof from an unrecognized payment.
FOR SAAS AND DIGITAL GOODS
Put every fact on the rail.
Turn renewal notices, access logs, policy acceptance and support history into one reason-specific chargeback timeline before the clock runs out.
No win guarantee. Your processor and the issuing bank decide the outcome.
7 to 21typical response days on Shopify
1 fileoften carries the whole narrative
Reason firstevidence changes by dispute type
$19one saved, exportable case pack
02 / CASE BUILDER
Start with the claim. Then prove only what matters.
The free scan runs in your browser. It scores coverage, orders the chronology and shows the missing proof. Do not paste card numbers, passwords or private keys.
0/100
Coverage scan
Your case rail
03 / METHOD
A reviewer should understand the case in one pass.
Lead with direct proof
Put usage, delivery, acknowledgment or cancellation timing before background detail.
Keep one chronology
Every exhibit receives a date, source and one sentence explaining relevance.
Stay factual
No anger, no promises, no invented probability. The bank makes the decision.
04 / EVIDENCE MAP
Built for the evidence digital sellers actually have.
ReasonStrongest first proofCommon gap
UnrecognizedVerified identity, matching IP, prior undisputed useNo readable descriptor context
Canceled subscriptionRenewal notice, cancellation timestamp, post-charge usageNo proof the reminder was sent
Not receivedLogin, download, activation and access logsLogs lack user and timestamp context
05 / ACCOUNT + CHECKOUT
Four real ways in. One case history.
Your account holds paid exports, orders and entitlements. The free scanner stays open without login.
FREE$0
Coverage score, gap list, chronology and printable draft.
ONE CASE PACK$19
Saved case, export entitlement, order history and refund/dispute state.
Operated by TJ NOVA LTD · Registered in England and Wales · Company No. 17308318 · Terms · Refunds · Contact运营主体 TJ NOVA LTD · 注册于英格兰和威尔士 · 公司编号 17308318 · 服务条款 · 退款政策 · 联系我们
Hosted by Stripe. Price is set by the server. Testing stops before any charge.06 / BOUNDARIES
Does CaseRail guarantee a chargeback win?
No. It helps structure evidence. Your payment processor forwards the response and the issuing bank or card network decides.
Does the free scan upload my evidence?
No. The free builder runs in this browser. Only an authenticated paid save sends the case data you choose to the server.
What should I never paste here?
Never enter complete card numbers, passwords, API keys, private keys or unnecessary identity documents.
Questions people actually ask真实会被问到的问题
Does CaseRail guarantee I win a chargeback?CaseRail 能保证我打赢拒付吗？
No. Nothing can. CaseRail assembles the evidence a card scheme asks for against the specific reason code, in the order a reviewer reads it. Whether the issuer accepts it is their decision, and we never claim a win rate.不能，任何工具都不能。CaseRail 按具体拒付理由把卡组织要看的证据整理成审阅者的阅读顺序。发卡行是否采纳是他们的决定，我们从不宣称胜率。
What does it cost?多少钱？
The builder is free to use. One saved, exportable case pack costs $19 as a one-time purchase. There is no subscription and no trial timer.构建器免费使用。一份可保存、可导出的案件包 $19，一次性付费。没有订阅，也没有试用倒计时。
Do you see my customer data?你们会看到我的客户数据吗？
The case builder runs in your browser. What you paste stays in the tab until you choose to save a pack to your account.案件构建器在你的浏览器里运行。你粘贴的内容留在标签页里，直到你自己选择把案件包保存到账户。
Which reason codes are supported?支持哪些拒付理由代码？
The evidence checklist changes by dispute type — subscription not cancelled, product not received, unrecognised charge and friendly fraud each ask for different proof.证据清单随争议类型变化——订阅未取消、商品未收到、无法识别的扣款、善意欺诈，各自要的证明不同。